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Refund & Cancellation Policy

Effective 1 August 2026 · Consumer Protection Act 2019 · Indian Contract Act 1872

Please read this Refund Policy carefully before making a payment on HiVastu. By completing a payment on our platform, you confirm that you have read and agreed to the refund terms stated below.

1.Core Refund Rule — Please Read Carefully

NO REFUND ONCE REPORT IS GENERATEDOnce you have completed payment AND your Vastu analysis report has been successfully generated and made available for download, no refund will be provided under any circumstances. This applies to all plans — Basic (₹99), Standard (₹299), and any other plans or add-ons. The reason is that the service — AI analysis, computation, and report generation — has been fully delivered at that point.

2.When a Refund IS Eligible

You are eligible for a full refund ONLY if ALL of the following conditions are met:

  • Condition 1: You completed the payment successfully (money debited from your account).
  • Condition 2: Your Vastu report was NOT generated due to a technical error on our side.
  • Condition 3: You raise a refund request within 24 hours of the payment time.
  • Condition 4: You email us at hivastuindia@gmail.com with your Order ID / Transaction ID.

If all four conditions are met, a 100% refund will be processed.

3.Refund Process — Step by Step

1 · EmailSend an email to hivastuindia@gmail.com within 24 hours of payment.
2 · Subject“Refund Request — [Your Order ID / Transaction ID]”
3 · BodyInclude: full name, registered mobile number, payment amount, date of payment, and reason.
4 · AcknowledgmentWe acknowledge your request within 24 business hours.
5 · VerificationOur team verifies that the report was indeed not generated on our system.
6 · RefundOn verification, the refund is initiated within 5–7 working days to the original payment source.
7 · CreditIt may take an additional 3–5 business days to reflect, depending on your bank.

4.Refund to Original Payment Source

Refunds are credited ONLY to the original payment source used for the transaction — UPI to the same UPI ID / bank account, card to the same card, net-banking to the same bank account, wallet to the same wallet. We cannot process refunds to a different account, card, or payment method. No cash refunds are provided under any circumstances.

5.Non-Refundable Scenarios

  • Report has been generated and is available for download — regardless of whether you downloaded it or not.
  • Refund request raised after 24 hours of payment.
  • Dissatisfaction with report content or AI analysis (subjective dissatisfaction).
  • Incorrect property details provided by the user leading to an inaccurate report.
  • Technical issues caused by the user's device, internet connection, or browser.
  • Broker plan: partially used report credits (e.g. 10 of 25 used).
  • Broker plan: unused credits after the plan expiry date.
  • Add-on services (3D render, interior images) once generated.
  • Consultation fees once the session is completed or the user did not attend (no-show).

6.Duplicate Payment

In the event of a duplicate / double charge for the same order, email hivastuindia@gmail.com immediately with both Transaction IDs. Duplicate-payment refunds are processed within 5–7 working days upon verification.

7.Consultation Booking Cancellation

  • Cancelled by user more than 4 hours before the session: full refund of consultation fee.
  • Cancelled by user less than 4 hours before the session: no refund.
  • Cancelled by consultant: full refund to user within 3–5 working days.
  • User no-show: no refund.
  • Technical failure (platform unable to connect): full refund.

8.Refund for Free Report (Pre-Launch Registrants)

Users who registered during the pre-launch period and received a complimentary free Basic Report are not eligible for any refund, as no payment was made for that report.

9.Contact for Refund Issues

Email: hivastuindia@gmail.com · Subject: “Refund Request — [Order ID]” · Response time: within 24 business hours · Processing: 5–7 working days after approval · Credit: an additional 3–5 business days (bank-dependent).

If you are not satisfied with our refund decision, you may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.